Job description
Responsibilities
- Respond to inbound enquiries and applications from lendmax.ca, by phone and online, the same business day
- Interview clients to understand income, credit, property and goals, and collect a complete document package
- Analyse each file and use IntelliRate to compare lenders, products and total cost — not only the rate
- Present clear options, explain the trade-offs in plain language, and prepare the required disclosure
- Submit applications to lenders, negotiate conditions, and manage the file through approval and funding
- Keep the CRM current with notes, stages and next steps on every file
- Stay in touch after funding and bring clients back at renewal, refinance or their next purchase
- Work within FSRA requirements and the brokerage's compliance, privacy and anti-money-laundering policies
Minimum requirements
- Experience
- A minimum of 2 years' experience in sales, banking or a call-centre environment
- Licence
- FSRA Mortgage Agent Level 1 or higher
- Comfortable on the phone all day, and able to build trust quickly
- Organised with numbers and documents; able to read a credit report, pay stub and T4
- Working knowledge of residential lending — insured, conventional, alternative and private
- Confident with technology: CRM, online applications and lender portals
Nice to have
- Experience with alternative, self-employed or credit-impaired files
- A second language
Apply now
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